Shipping policy
Effective Date: August 10, 2026
Last Updated: August 10, 2026
At Zarnoor, we are committed to providing a fast, reliable, and secure shipping experience for all our customers across the United States. Whether you are ordering luxury fragrances, pet health supplies, or fitness nutrition, our dedicated US fulfillment network ensures your items are packed with maximum care and delivered promptly to your doorstep.
1. Order Processing & Fulfillment Timelines
All orders are processed and packed at our Pennsylvania distribution hub under strict quality assurance standards:
- Standard Fulfillment Time: Orders are processed within 1 to 2 business days (Monday through Friday, excluding US federal holidays).
- Cut-Off Time: Orders placed before 2:00 PM EST will begin processing the same business day. Orders placed after 2:00 PM EST or on weekends will begin processing on the following business day.
- Order Confirmation: Immediately after placing an order, you will receive an automated email confirmation with your purchase breakdown. A secondary dispatch email containing real-time carrier tracking numbers will be sent once your parcel is scanned by the carrier.
2. Domestic US Shipping Methods, Rates & Delivery Estimates
We partner with premier shipping carriers, including USPS, UPS, and FedEx, to offer reliable delivery options across all 50 US states, Puerto Rico, and APO/FPO addresses.
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Ground Delivery | 3 – 5 Business Days |
FREE on orders $50.00+ ($4.99 flat rate under $50) |
| Expedited Priority Shipping | 2 – 3 Business Days | $9.99 Flat Rate |
| Express Overnight / Air | 1 – 2 Business Days | Calculated at checkout based on weight & zip code |
3. Hazardous Materials & Fragrance Transportation Regulations
In full compliance with the US Department of Transportation (DOT) and Pipeline and Hazardous Materials Safety Administration (PHMSA) regulations:
Luxury perfumes, eau de parfums, and liquid body mists containing ethyl alcohol are classified as ORM-D / Consumer Commodity (Hazardous Materials). Due to air transport safety laws, orders containing full-sized perfumes or aerosol mists must ship strictly via Surface/Ground Transportation. While ground transport adds a minor window to transit times, it guarantees safe and compliant transit without customs or transit delays.
4. Order Tracking & Status Updates
Once your order leaves our facility, you will receive a shipping confirmation email containing a direct carrier tracking code (USPS, UPS, or FedEx). Please allow up to 24 hours for the carrier system to update initial tracking scans.
You can monitor your package journey live by visiting our store’s Track Order page or by logging into your Zarnoor customer account.
5. Missing, Delayed, or Lost Packages
While we work closely with our carrier partners to ensure timely deliveries, occasional transit delays due to extreme weather or carrier volume spikes may occur. If your package tracking status shows "Delivered" but you have not received it:
- Verify your shipping address on your order receipt.
- Check around your delivery area, porch, side doors, or leasing office.
- Wait 24 hours, as some carriers scan packages prior to physical drop-off.
- Contact our support team at support@zarnoor.com with your order number. We will open an official carrier trace on your behalf.
6. Contact Us
For any questions regarding shipping timelines, order tracking, or special handling requests, reach out to our US logistics support team:
Zarnoor Order Fulfillment Team
Address: 534 Glenmore Avenue, Elkins Park, PA 19027, United States
Toll-Free Phone: +1 (267) 509-6095
Email: support@zarnoor.com
Hours: Monday – Saturday: 9:00 AM – 10:00 PM EST
