Privacy policy

Effective Date: August 10, 2026
Last Updated: August 10, 2026

At Zarnoor ("we," "us," "our," or "Site"), reachable via zarnoor.com, protecting the privacy, security, and confidentiality of our customers' personal information is one of our fundamental priorities. This comprehensive Privacy Policy explains in detail how we collect, use, process, disclose, and safeguard your personal information when you visit our website, purchase our products—including luxury fragrances, pet health essentials, and fitness supplements—or otherwise communicate with our US-based customer care team.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Personal Information We Collect

To provide an exceptional luxury e-commerce experience, deliver nationwide orders, and comply with US trade laws, we collect information that identifies, relates to, describes, or is reasonably capable of being associated with you. We collect this data through three main avenues:

A. Information You Provide Directly to Us

Contact Details & Identifiers: Your full name, primary shipping address, billing address, email address, and contact phone number.
Commercial & Transactional Data: Order history, products saved in your cart or wishlist, purchase notes, returns history, and customer loyalty preferences.
Payment & Financial Data: Payment card details (credit/debit card numbers, expiration dates, and security codes), billing address, and alternate payment gateway identifiers (e.g., Shop Pay, Apple Pay, PayPal). Note: All payment transactions are encrypted and processed through PCI-DSS Tier-1 compliant payment gateways. Zarnoor does not store raw credit card numbers on its servers.
Customer Support Communications: Text, email messages, phone call records, or support tickets submitted to our customer assistance team.

B. Information Collected Automatically (Device & Browsing Data)

When you navigate through zarnoor.com, our systems automatically log technical browsing details using cookies, pixels, and web beacons:

Device Technical Identifiers: IP address, device type, operating system, unique device identifiers, and web browser type and version.
Usage & Engagement Data: Pages or product listings viewed, search queries performed on our store, time spent per page, clickstream data, referring website URLs, and bounce rates.

C. Information from Third-Party Partners

We may receive supplemental information from third-party partners, including fraud detection services, shipping logistics partners (USPS, UPS, FedEx), and digital marketing platforms to verify delivery addresses and prevent fraudulent orders.

2. How We Use Your Personal Information

We use the personal information collected for legitimate business purposes, contract fulfillment, and legal compliance, including:

Order Processing & Fulfillment: Processing transactions, verifying payment authenticity, packing items, sending order confirmations, and providing real-time tracking via email/SMS.
Customer Care & Communication: Responding to product inquiries, assisting with returns or exchanges, and offering live support regarding luxury fragrances, pet health products, or fitness gear.
Website Optimization & Personalization: Improving site architecture, enhancing search visibility, remembering your cart items, and customizing product recommendations.
Fraud Prevention & Security: Screening orders for potential risk, identity verification, and defending against unauthorized transactions or malicious activities.
Marketing & Promotions: Delivering personalized email newsletters, exclusive discounts, and promotional offers (only where you have provided explicit opt-in consent).

3. Sharing & Disclosure of Personal Information

We do not sell, rent, or trade your personal information for monetary consideration. We only disclose your information to trusted third-party service providers necessary to operate our business:

E-Commerce Platform Provider: Hosted on Shopify Inc., which securely stores customer account and transactional data adhering to strict international security standards.
Logistics & Shipping Partners: Courier services including USPS, UPS, and FedEx to deliver your packages across the United States.
Payment Processors: Tokenized payment providers such as Stripe, Visa, Mastercard, American Express, and PayPal to handle checkout security.
Legal & Regulatory Authorities: We may disclose information if required by law, subpoena, court order, or governmental regulation, or to protect the safety, rights, or property of Zarnoor, our customers, or the public.

4. California Consumer Privacy Rights (CCPA / CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information:

Right to Know & Access: You have the right to request information about the categories and specific pieces of personal data we have collected, used, and disclosed over the past 12 months.
Right to Request Deletion: You have the right to request that we permanently delete personal information collected from you, subject to legal record-keeping exceptions.
Right to Correct Inaccuracies: You have the right to request the correction of inaccurate personal data maintained in our customer database.
Right to Opt-Out of Data Sharing: You have the right to opt-out of the "sale" or "sharing" of personal data for cross-context behavioral advertising.
Right to Non-Discrimination: We will never discriminate against you, deny goods, charge different prices, or provide a lower quality of service for exercising any of your privacy rights.

To exercise your California privacy rights, please submit a request to support@zarnoor.com or call us at +1 (267) 509-6095.

5. Cookies & Tracking Technologies Policy

Zarnoor uses cookies and similar tracking technologies (pixels, local storage) to ensure seamless site functionality. Cookies allow our store to remember your session, save items in your shopping bag, and analyze website traffic.

You can manage or disable non-essential cookies at any time through your internet browser settings. Please note that disabling essential cookies may impact store features, such as maintaining items in your cart during checkout.

6. Data Security & Retention Standards

We implement robust physical, administrative, and technical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. We utilize 256-bit Secure Sockets Layer (SSL) encryption for all transmitted data.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and satisfy legal, accounting, or tax compliance obligations.

7. Children’s Online Privacy Protection Act (COPPA)

Our website is not directed to, nor intended for use by, individuals under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal data from a child under 16 without verified parental consent, we will delete that information immediately.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, operational updates, or business practices. Any modifications will become effective immediately upon posting the revised policy on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or wish to exercise your privacy rights, please contact our Compliance Officer:

Zarnoor Legal & Privacy Team
Address: 534 Glenmore Avenue, Elkins Park, PA 19027, United States
Toll-Free Phone: +1 (267) 509-6095
Email: support@zarnoor.com
Business Hours: Monday – Saturday: 9:00 AM – 10:00 PM EST

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