Refund policy
Effective Date: August 10, 2026
Last Updated: August 10, 2026
At Zarnoor, customer satisfaction is our top priority. We take immense pride in offering 100% authentic luxury fragrances, premium pet care products, and high-quality fitness supplements. However, if you are not entirely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure your peace of mind.
1. 30-Day Return Window
You have 30 calendar days from the official delivery date of your package (as recorded by the carrier tracking scan) to request a return or exchange. If 30 days have passed since your order was delivered, we unfortunately cannot offer a full refund or exchange.
2. Eligibility & Product Return Conditions
Due to safety, health, and hygiene standards regarding personal care items, fragrances, and ingestible products, all returned items must meet strict condition requirements to be eligible for a refund:
- Luxury Perfumes, Colognes & Body Mists: Must be unopened, unused, and sealed in their original manufacturer cellophane wrap with all original security seals and batch codes intact. Opened or sprayed bottles cannot be returned due to hygiene and safety regulations.
- Pet Care Essentials & Health Products: Seals on pet food, liquid formulas, supplements, or grooming products must be completely unbroken and in original packaging.
- Fitness Supplements & Tumblers: Nutritional supplements must have their inner and outer safety seals intact. Tumblers, shakers, and accessories must be unused, unwashed, and in original retail boxes.
- General Condition: All products must be accompanied by the original packing slip or receipt.
3. Non-Returnable & Final Sale Items
Certain types of items cannot be returned for a refund:
- Opened, unsealed, or sprayed fragrances and beauty products.
- Gift cards and promotional vouchers.
- Items marked as "Final Sale" or clearance at the time of purchase.
- Products returned without prior return authorization from our support team.
4. How to Initiate a Return
To start a return request, please follow these simple steps:
- Contact our US Customer Support Team at support@zarnoor.com or call +1 (267) 509-6095. Please provide your Order Number, full name, and the specific reason for your return.
- If your return meets our eligibility criteria, our support team will issue a Return Merchandise Authorization (RMA) along with a prepaid return shipping label and shipping instructions.
- Pack the item securely in its original packaging to prevent shipping damage and attach the return shipping label on the outside of the box.
- Drop off the package at any authorized carrier location (USPS, UPS, or FedEx as specified on your label).
Official Returns Address:
Zarnoor Returns Department
534 Glenmore Avenue, Elkins Park, PA 19027, United States
5. Damaged, Defective, or Incorrect Items
Please inspect your package upon delivery. If your order arrives damaged during transit, defective, or if you received the wrong item, please contact us immediately within 48 hours of delivery at support@zarnoor.com.
Please include clear photos or a short video showing the damaged item and the shipping box label. Once verified, we will dispatch a brand-new replacement at zero additional cost to you or issue a full refund immediately.
6. Processing & Refund Approval
Once your returned package is received at our Pennsylvania warehouse, our Quality Assurance team will inspect the item within 2 to 3 business days to ensure it meets return requirements.
- Approved Refunds: Upon approval, your refund will be processed back to your original payment method (Credit Card, Shop Pay, PayPal, etc.). Please allow 3 to 5 business days for your financial institution to post the funds to your account statement.
- Return Shipping Costs: For defective, damaged, or incorrect items, Zarnoor covers 100% of the return shipping cost. For buyer's remorse or preference-based returns, a flat $4.99 return label fee will be deducted from your final refund amount.
7. Contact Us
For any questions regarding our Refund Policy or to check the status of an active return, please reach out to us:
Zarnoor Customer Care Team
Address: 534 Glenmore Avenue, Elkins Park, PA 19027, United States
Toll-Free Phone: +1 (267) 509-6095
Email: support@zarnoor.com
Hours: Monday – Saturday: 9:00 AM – 10:00 PM EST
